THOMAS WAGNER

As a Director of Information Technology and Executive IT Leader, I am a visionary strategist with a 25-year history at the forefront of IT innovation. My expertise encompasses strategic IT leadership, cybersecurity risk management, and digital transformation, allowing me to adeptly navigate the complexities of modern technology landscapes.

In my role as Director of Technical Services at ND Paper, I have overseen critical IT operations, managing server infrastructure, end-user computing support, and database management. I am known for my ability to maintain high availability, robust security, and optimal performance across a broad range of systems. By leading vendor relations and contract negotiations, I've achieved significant cost savings while simultaneously enhancing service quality, reinforcing my reputation as a results-driven leader.

I rebuilt the technical team following a downsizing event, focusing on talent development and operational excellence. My approach fosters a collaborative and innovative culture, where team morale is high, and everyone is motivated to deliver their best work. One of my notable achievements includes transitioning to a new Microsoft support partner, which reduced licensing costs by 23% and optimized our strategic IT planning.

My forward-thinking philosophy towards IT governance involves aligning applications with operational needs and eliminating redundancies to focus on core functionalities. I have strengthened disaster recovery and business continuity plans, ensuring robust data protection and organizational resilience. Additionally, my leadership in implementing Microsoft Intune company-wide has enhanced mobile and web-based access security, reflecting my commitment to secure technology solutions.

I am a staunch advocate for continuous improvement and proactive problem-solving. My role involves conducting annual penetration tests and security audits to ensure compliance with stringent protocols, demonstrating my commitment to security resilience.

My exemplary track record in customer relationship management has helped me establish strong stakeholder engagement, creating strategic partnerships that drive innovation and success. My leadership style is adaptive and inclusive, ensuring that I stay ahead of industry trends and developments.

I am poised to lead any organization into its next chapter of digital excellence, bringing a wealth of experience, a proven track record, and a passion for technology that makes a tangible impact on business outcomes.